Consumer portal

The omnichannel relationship with each customer is now a strategic priority for every player in the retail sector. Whether your brand has an e-commerce site or not, an individualised and personalised relationship via digital channels meets the expectations of a growing number of consumers.

Consumer portal

Operating principles

The CustoCentrix consumer portal now allows (after strong authentication) each customer who wishes to do so to:

  • consult and adapt their contact data, consents and communication preferences;
  • retrieve his proofs of purchase and details of his till receipts;
  • consult your loyalty account and access your gift vouchers;
  • access your commercial and promotional news feed (newsletters, promotional emails);
  • benefit from services and advantages reserved for users.

Features of the consumer portal

  • Secure access management
  • Respect for your brand's graphic identity elements.
  • Responsive design: the portal is designed to be consultable and usable from smartphones, tablets, computers, kiosks...
  • Alternative to the development of an expensive mobile application.
  • Hosted on Freedelity's servers within the EU and access via setting up a subdomain of your website.
  • Scalable functional base.
Discover the consumer portal deployed for Intermarché

To remember


An effective and rapid response to the expectations of customer segments wanting a personalised and hassle-free omnichannel customer relationship.


Simple deployment with no effort on the part of IT teams.


A scalable environment resulting from the pooling of efforts between retailers using CustoCentrix.

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